Last Updated: 18 February 2025
1. Introduction
Hetal Transfers and Tours (Fiji) (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our website and booking our services, you agree to the terms of this policy.
2. Information We Collect
a. Personal Information
We may collect the following personal information when you book an airport transfer or contact us:
- Full name
- Contact details (email address, phone number)
- Flight details (arrival and departure times, airline)
- Pickup and drop-off locations
- Payment information
- Any special requests or preferences
b. Non-Personal Information
We also collect non-personal data automatically when you visit our website, including:
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Device type and operating system
3. How We Use Your Information
We use your personal information to:
- Process and confirm your bookings
- Provide customer support
- Improve our website and services
- Send booking confirmations and updates
- Ensure the security of our website
- Comply with legal and regulatory requirements
We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.
4. Cookies and Tracking Technologies
a. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and understand how you interact with our site.
b. Types of Cookies We Use
- Essential Cookies: Required for the website to function properly.
- Performance Cookies: Help us analyse website traffic and improve user experience.
- Functionality Cookies: Remember your preferences and past interactions.
- Advertising Cookies: May be used to display relevant ads on third-party sites.
c. Managing Cookies
You can control or delete cookies through your browser settings. However, disabling cookies may affect your experience on our website.
5. Data Protection & Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses secure encryption for transactions, and we limit access to personal data to authorised personnel only.
6. Third-Party Services
We may use third-party service providers for payment processing, analytics, or advertising. These providers have their own privacy policies, and we encourage you to review them.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information (except information that the law requires us to keep)
- Withdraw consent for data processing
- Request a copy of the information we hold about you
- Opt out of marketing communications
To exercise your rights, please contact us using the details below.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on our website with the updated date. We encourage you to review this page regularly.
9. Contact Us
If you have any questions about this Privacy & Cookie Policy, please contact us at:
Hetal Transfers and Tours (Fiji)
info@hetalholidays.com